Using the Trouble Ticketing System

The Trouble Ticketing System is provided to Portal users for the following purposes:

• To notify any issues with the Portal itself
• To request improvements or changes to the Portal
• To notify any process related issues (such as incorrect or missing data) which require passing to Openreach

Tickets submitted by Support Centre users are notified to Strategic Imperatives who will look at the issue and then respond. Tracking of tickets is done via the Support Centre, using the View Tickets function. The View Tickets function only lists the tickets raised by the user logged in, ticket details are not shared across different users.