User Roles
The privileges a user has when accessing the Portal are determined by the roles they are assigned. This allows access to be restricted for some users where appropriate - for instance a third party out of hours fault management service user can be given access to the fault reporting part of the Portal only.
Below is a summary of the different roles available:
| Role Name | Description |
| soap | This role is not used with the portal; it is for users of API access to Strategic Imperatives' system |
| provisioning | Confers the user the right to place provision orders |
| faults | Confers the user the right to raise trouble reports |
| reporting | Confers the user the right to use the reporting functionality in the Portal |
| readonly | Used to give a user the ability to log in to the Portal and view information, but they would not be able to place orders, raise trouble reports or use the reporting functions |
Roles are assigned by the Administrative user when a new user is set up on the Portal and they can be changed at any time.
A typical user would be given the "provisioning", "faults" and "reporting" roles and this would enable them to manage all a customer's requirements.
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